Contact Tidesmit — 24/7 Support & Free Worldwide Shipping
Contact & Customer Support
Welcome to our Contact page — the fastest way to reach Tidesmit's support team for orders, product questions, returns, or general inquiries. We’re committed to delivering clear, helpful responses so you can get back to enjoying your purchase.
How to reach us
- Email: arshadmoin11@gmail.com — we strive to reply within 24 business hours.
- Phone: (+353) 894899944 — Mon-Fri -09:00-17:00 (Ireland)
- WhatsUp 💬: (+353) 894899944 .
- Social: Facebook: Tidesmit on Facebook.
Order & Shipping Support
Need help with an order? When you contact us about shipping, tracking, or delivery, please include your order number and the email used at checkout so we can locate your purchase quickly.
- Find your order number in the confirmation email.
- Email or chat us with that number and a brief description (attach photos if helpful).
- We’ll acknowledge your message within one business day and follow up until resolved.
What to include when you contact us
Providing the right details speeds resolution. If your reason for contact is related to an order, returns, or a warranty claim, include:
- Order number (if applicable)
- Your full name and shipping address
- A clear description of the issue and any supporting photos/screenshots
- Preferred callback times (if you request a phone call)
Returns, Refunds & Warranty Support
If your inquiry concerns returns, refunds, or warranty claims, contact us with the order number and product details. We provide free international shipping; returns and warranty processes vary by item — our team will guide you through next steps and timelines.
Feedback, Wholesale & Press Inquiries
For feedback, wholesale partnerships, or press requests, use the same email and mark the subject line: Feedback, Wholesale, or Press. We value your suggestions and partnership ideas and review all messages promptly.
Frequently Asked Questions
How long does it take to get a response?
We aim to respond to contact via email or chat within 24 business hours. Phone support is available during posted hours. For urgent matters, include "Urgent" in the subject line.
Is support available 24/7?
Our website resources and order tracking are available 24/7, but live support and phone lines operate during business hours. Messages sent outside hours are handled the next business day.
Can I request a callback?
Yes — indicate your preferred times and phone number when you contact us, and we will schedule a callback during business hours.
Privacy & Secure Communication
When you contact Tidesmit we protect your personal information. We only request data necessary to resolve your inquiry and do not share your details outside the service and fulfillment process. For full information, see our Privacy Policy linked in the site footer.
Ready to get in touch?
Contact Tidesmit today — arshadmoin11@gmail.com or call (+353) 894899944. Use live chat for quick assistance or send a detailed email for order and warranty issues. We look forward to helping you.
Thank you for choosing Tidesmit!